Refund & Cancellation Policy

1. One-Time Wellness Report ($9.99)

The IdentifyTCM Wellness Report is a personalized digital product generated specifically for you based on your unique TCM body type assessment, current solar term, location, age, and gender.

Because this report is:

• Created uniquely for each individual
• Delivered digitally and immediately upon purchase
• Based on proprietary AI-generated personalized content

The one-time wellness report is non-refundable once delivered.

If you experience any technical difficulty accessing your report, please contact us at acupuncturistjimmyofficial@gmail.com within 7 days of purchase and we will resolve the issue promptly at no additional cost.

2. Monthly Membership ($19.99/month)

We offer a 21-day satisfaction guarantee on our monthly membership.

Eligibility for refund:

• You must have actively used the program for a minimum of 21 days
• You must request a refund within 30 days of your initial purchase date
• Refund requests must be submitted to acupuncturistjimmyofficial@gmail.com

How to request:

Email us with your registered email address and a brief description of your experience. We will process your refund within 5 business days.

Cancellation:

You may cancel your monthly subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing cycle. No partial refunds are issued for unused days within a billing period.

3. Annual Membership ($129/year)

We offer a 21-day satisfaction guarantee on our annual membership.

Eligibility for refund:

• You must request a refund within 21 days of your initial purchase date
• You must have actively engaged with the program during this period
• Refund requests must be submitted to acupuncturistjimmyofficial@gmail.com

After 21 days:

Annual memberships are non-refundable after the 21-day guarantee period has expired. You will retain full access to all membership benefits until the end of your annual subscription period.

How to request:

Email us with your registered email address and a brief description of your experience. We will process eligible refunds within 5 business days.

4. Technical Issues & Exceptions

If you experience any of the following, we will work to resolve the issue regardless of the refund window:

• Report delivered in the wrong language
• Unable to access paid content after purchase
• Duplicate charges or billing errors

Please contact us immediately at acupuncturistjimmyofficial@gmail.com and we will prioritize your case.

5. Chargebacks & Disputes

We encourage all customers to contact us directly before initiating a chargeback with their bank or credit card provider. We are committed to resolving all issues fairly and promptly.

Initiating a chargeback without first contacting us may result in suspension of your account and access to all IdentifyTCM services.

6. Contact Us

For all refund and cancellation requests:

Email: acupuncturistjimmyofficial@gmail.com

Response time: Within 2 business days (Monday to Friday)

IdentifyTCM reserves the right to update this policy at any time. Changes will be reflected on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the updated policy.